ELEGANCE DENTAL CLINIC

Privacy Policy

Effective Date: [28/06/2026]

1. Introduction

Welcome to Elegance Dental & Multi-Speciality Clinic. We operate from Rajapalayam, Tamil Nadu, and our website address is: https://elegancedental.in.

We are committed to protecting the privacy and security of our patients and website visitors. This Privacy Policy outlines how we collect, use, protect, and handle your Personal Information and Sensitive Personal Data (including health and medical records) when you use our website or services.

2. Information We Collect

To provide you with the highest standard of dental care, we collect both standard web data and specific healthcare-related information:

  • Personal Identification Information: Name, age, gender, date of birth, and government-issued IDs (if required for medical billing or prescriptions).
  • Contact Information: Email address, phone number, and residential address.
  • Sensitive Health & Medical Data: Dental history, current medications, general medical history (e.g., allergies, systemic conditions), X-rays, clinical photographs, and treatment plans.
  • Technical Data: When you visit our site, we automatically collect your IP address, browser type, operating system, and browsing behavior to ensure site security and improve user experience.

3. How We Use Your Data

We do not sell, rent, or trade your personal or medical information. Your data is used strictly for the following purposes:

  • Clinical Care: To accurately diagnose dental conditions and formulate safe, effective treatment plans.
  • Communication: To send appointment reminders, post-treatment care instructions, and clinic updates.
  • Administrative & Billing: To process payments, manage clinic scheduling, and maintain accurate patient ledgers.
  • Spam Detection: Visitor comments (if enabled) and form submissions may be checked through an automated spam detection service.
  • Clinical Education & Social Media: To educate patients and demonstrate treatment outcomes, we may occasionally post anonymized clinical photographs (e.g., close-up intraoral shots) on our Google Business Profile, Instagram, or other platforms. We strictly ensure that the patient’s face and identifiable features are never revealed. We only use these images after obtaining informed verbal consent from the patient prior to publication.

4. Data Sharing & Third-Party Disclosure

Your medical data is treated with strict confidentiality. We will only share your information under the following circumstances:

  • Specialist Referrals: With other medical or dental specialists (e.g., oral surgeons, endodontists) only when directly relevant to your continuing care and with your consent.
  • Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or serving our users (such as appointment booking software or payment gateways), provided those parties agree to keep this information confidential.
  • Legal Compliance: When requested by law enforcement agencies, courts, or government authorities as mandated by Indian law.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

  • User Preferences: If you leave a comment or fill out a form, you may opt-in to saving your name and email in cookies for convenience. These last for one year.
  • Session Cookies: Temporary cookies used to determine if your browser accepts cookies and to manage active sessions. These contain no personal data and are discarded when you close your browser.
  • Embedded Content: Articles on this site may include embedded content (e.g., videos, maps to our clinic). Embedded content from other websites behaves exactly as if you visited the other website, and they may collect data or use third-party tracking.

6. Data Retention

We retain your personal and medical data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with the record-keeping mandates established by the Dental Council of India and local healthcare regulations.

  • Medical Records: Retained as per statutory medical guidelines (typically 3–5 years from the last visit, depending on the treatment).
  • Website Comments/Metadata: Retained indefinitely to recognize and approve follow-up comments automatically.

7. Your Rights Over Your Data

You maintain significant control over your personal data. At any time, you have the right to:

  • Request Access: Ask for a copy of the personal and medical data we hold about you.
  • Request Correction: Ask us to correct any inaccurate or incomplete information.
  • Request Erasure: Request the deletion of your personal data from our marketing or website databases. (Note: This does not include clinical medical records that we are legally obliged to keep for administrative, legal, or malpractice security purposes).

8. Data Security

We implement a variety of technical and organizational security measures to maintain the safety of your personal information. Patient records are stored securely, and access is restricted only to authorized clinic staff who require the information to perform their duties.

9. Contact Us

If you have any questions regarding this Privacy Policy, wish to file a grievance, or want to exercise your data rights, please contact us at:

Elegance Dental & Multi-Speciality Clinic

Grievance Officer/Administrator: Dr. G. Shekar Subramanian, MDS

Address: 565, Tenkasi main road, infront of Dhanya Hospital, Near Chokar Kovil, Rajapalayam – 626117.

Phone: +916380895656

Email: elegancedentalrjpm@gmail.com